Refund policy

Order Cancellation Eligibility:
You are eligible to cancel your order within 24 hours of purchase. To request a cancellation, please either:

Note: 

  • Within 24 hours of placing the order:
    • A 20% deduction will be applied to the total order amount as payment gateway and processing charges.
  • After 24 hours of placing the order:
    • A 30% deduction will be applied to the total order amount for late cancellation charges.

International Refund

At Drapes Dress, we prioritize customer satisfaction and aim to deliver high-quality products. However, if you are not satisfied with the item received from https://drapesdress.com/, please review our return and cancellation policy below:

Return Policy

  • If you are unhappy with the product received, you may return the item in its original condition and packaging within 7 days of delivery.
  • You will receive an 80% refund of the product value. The remaining 20% will be deducted as payment processing and miscellaneous charges.
  • If the item is returned after 7 days, a 10% restocking fee will be applied on the product price.
  • Refunds will never exceed the actual value of the goods purchased.
  • We do not refund any custom duties, taxes, or shipping costs, if applicable.
  • For orders with free shipping, the original shipping cost will be deducted from your refund.
  • Return shipping is the responsibility of the customer, whether the product is unstitched or stitched.
  • Custom-made/stitched clothing (including readymade stitched sarees or sarees stitched with custom blouses) are non-refundable and non-returnable.
  • Any return claims for damage, defects, or stains must be filed within 24 to 48 hours of receiving the product. Along with your claim, please submit:
    • A clear image of the defective item
    • A digital copy of the invoice
    • Unboxing Video is Must Required.

Cancellation Policy

  • Orders cannot be cancelled after 24 hours of placing the order.
  • If you request cancellation after 24 hours, 30% of the total order amount will be deducted as bank/payment processing charges.
  • Orders that are already processed or shipped are not eligible for cancellation or refund.
  • Approved cancellations will be refunded as Drapes Dress store credit or discount coupon codes only.

Refunds (If Applicable)

  • Once your returned item is received and inspected, we will send you an email notification confirming receipt.
  • You will also be notified regarding the approval or rejection of your refund request.
  • If your refund is approved:
    • We will request your bank account details for processing.
    • The refund will be credited to your account within 5–7 working days.

For any questions regarding our return or cancellation policies, feel free to contact us:

🌐 Website: www.drapesdress.com

📧 Email: drapesdress@gmail.com

                 zoya@drapesdress.com